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Senior Business Analyst


– Accepting applications

About us:
Backroads is the world’s leading premium active travel company. We believe in creating experiences on the road less traveled, and that exploring a landscape through your own power (via bike or hike) affords you an authentic connection. If you’re looking for an opportunity with an established company (we’ve been around for nearly 40 years) and like to work in dynamic environment with tightly-knit, collaborative and active team members, then, you’ve come to the right place.

Our Ideal Candidate:

  • 5+ years of experience in Business Analysis/Project Management, working cross-functionally to achieve objectives
  • Strong facilitation skills to elicit, elaborate, and validate business & technical requirements with multiple stakeholders within an organization from administrative/clerical up to and including executive leadership
  • Proven ability to understand, decompose, and document business processes/workflow and system interactions into user-friendly representations (visual and text)
  • Understanding of different System Development Life Cycle approaches, including Agile, Waterfall, and Hybrid
  • Experience working with enterprise software (ERP) and understanding how various system modules support key business processes (Sales, Marketing, Finance, Product Management, etc.)
  • Strong negotiation and influencing skills to deal effectively with internal needs and vendor relationships
  • Ability to apply initiative and judgment to define and perform sometimes complex tasks, and see the bigger picture
  • Excellent verbal, interpersonal, presentation, and written communication skills
  • Excellent team player; proven ability to apply innovative ideas and critical thinking
  • Able to anticipate needs, innovate, adapt, and flourish in a high volume, fast-paced, and changing environment

You Will:

  • Conduct structured interviews and workshops with end users, business stakeholders, and executive leadership to discover, elaborate, analyze, synthesize, and validate business and technical requirements definition
  • Working with the Program Manager, contribute to developing and maintaining the master program schedule, including identification of tasks, work breakdown structures, and resource needs; assist in proactively managing risks, issues, and scope
  • Identify the business case for process and system changes by working directly with business and information technology teams
  • Own and develop relationships with external service delivery partners, working with them to optimize and enhance our integration
  • Communicate with stakeholders and team members to address expectations and resolve concerns
  • Help design, document, and update processes, incorporating best practices in process design
  • Identify gaps and inefficiencies in existing processes, and develop actionable plans for problem-solving and potential areas for improvement
  • Assist in user acceptance testing, monitoring, evaluation, and troubleshooting to provide quality assurance against business requirements
  • Assess training programs, systems, and delivery models that will best deliver training to a diverse and distributed audience
  • Train team members on business use cases and business processes

What We Can Offer:

  • Medical, Dental, and Vision insurance
  • Flex Plans
  • 401K, plus matching
  • Credit towards your own personal Backroads trip, including vacation days
  • Annual company trip

Backroads is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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